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Note: The Wi-Fi Calling feature may not be available on all carriers or devices. Public Wi-Fi may not work: For Public Wi-Fi networks, the provider may have policies in place that prevent the Wi-Fi Calling service from connecting. To Set Connection Preference, Select one from Cellular Preferred and Wi-Fi Preferred. This used to happen when we had cable. If the Wi-Fi network has a captive portal, you may have to launch your browser and sign-on (providing username / password) to the network depending on the Wi-Fi … For nbn™ Fibre to the Premise on IP POTS, use the Uni-V port. You’re covered with Wi-Fi Calling from participating carriers. Still, looking at the numbers, more mobile users are indeed enabling WiFi calling.So, if your organization embraces BYOD, you’re going to want to make sure your network is optimized for voice communications. The best part is you don’t need to do anything, you’ll be automatically connected to the strongest connection. @Nangenu @rubin_angela Not trying to let Telstra off the hook but be grateful your are not with iiNet. Toggle on Wi-Fi Calling. Wi-Fi Calling provides basic voice calling capability on compatible devices when you’re connected to a supported Wi-Fi network. No signal, no problem. If this does not occur, reboot your Telstra-supplied Modem. If you are still unable to use your phone service, contact us. To be eligible for Wi-Fi Calling, you need to: Have Wi-Fi Calling compatible device. This enables any phone using Wi-Fi calling to use the house Wi-Fi to place calls. 3G to Wi-Fi Calling: Not supported. Then wait days for something to happen. If you do not have LTE coverage or you do not have VoLTE enabled, the call will drop. If you’ve got an FTTP , Fixed Wireless or HFC nbn ™ connection and you still can’t get your broadband working, let’s restart your nbn™ Connection Box. But despite it being a common feature on Android and iOS devices, many don't realize that it’s disabled by default. The call will remain on 3G. Most recent Oppo phones work with Telstra/Boost (I’m using an unlocked AX5S as well as a Telstra Samsung S8) but note that ONLY mobiles actually sold by Optus will work with Optus WiFi calling! Set Wi-Fi Calling as Your Default Method Wi-Fi Calling to 3G: Not supported. Now you’ll never be denied by a weak signal again. The whole system is stuffed. I can connect on my MacBook though. Still, Wi-Fi Calling is not showing on Samsung S10, then you should follow some basic troubleshooting to fix Wi-Fi calling not working on Samsung S10. With this feature, you can make calls and send messages over a Wi-Fi connection when cell service isn't available. Phone call to Philippines, wait for technical support team to ring from South Africa to register an issue that requires action. WiFi calling through smartphones has been around for a few years. From what I can tell most carriers that enable Wi-Fi calling use the same ports. Funnily enough the issue followed the Optus SIM. Tried everything and still can’t connect? For all other nbn connections, use the green phone port on the modem. Plug one standard, working home phone into its connection point: For PSTN phone lines, use the phone socket. The iPhone X immediately sprung to life with Telstra WiFi Calling and and I could not get Optus WiFI calling to work on the SE. It's visible but every time I try to connect it just keeps asking for password then doesn't connect. VoLTE to 3G: I then put the SIMS back to their original phones and as expected the issue stayed with the Optus SIM. Voice calls will be carried seamlessly across from VoLTE to Wi-Fi Calling without any interruptions or drop-outs. I suspect that maybe it's not necessary to set this up for the R7000P since I only have the ports open on the Verizon gateway and I can make calls connected to the R7000P Wi-Fi. 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