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The call will remain on 3G. To Set Connection Preference, Select one from Cellular Preferred and Wi-Fi Preferred. This used to happen when we had cable. With this feature, you can make calls and send messages over a Wi-Fi connection when cell service isn't available. WiFi calling through smartphones has been around for a few years. 3G to Wi-Fi Calling: Not supported. If you’ve got an FTTP , Fixed Wireless or HFC nbn ™ connection and you still can’t get your broadband working, let’s restart your nbn™ Connection Box. I suspect that maybe it's not necessary to set this up for the R7000P since I only have the ports open on the Verizon gateway and I can make calls connected to the R7000P Wi-Fi. Then wait days for something to happen. If this does not occur, reboot your Telstra-supplied Modem. I then put the SIMS back to their original phones and as expected the issue stayed with the Optus SIM. Toggle on Wi-Fi Calling. For all other nbn connections, use the green phone port on the modem. Public Wi-Fi may not work: For Public Wi-Fi networks, the provider may have policies in place that prevent the Wi-Fi Calling service from connecting. If the Wi-Fi network has a captive portal, you may have to launch your browser and sign-on (providing username / password) to the network depending on the Wi-Fi … If you are still unable to use your phone service, contact us. Most recent Oppo phones work with Telstra/Boost (I’m using an unlocked AX5S as well as a Telstra Samsung S8) but note that ONLY mobiles actually sold by Optus will work with Optus WiFi calling! Wi-Fi Calling to 3G: Not supported. Funnily enough the issue followed the Optus SIM. I can connect on my MacBook though. Plug one standard, working home phone into its connection point: For PSTN phone lines, use the phone socket. To be eligible for Wi-Fi Calling, you need to: Have Wi-Fi Calling compatible device. The iPhone X immediately sprung to life with Telstra WiFi Calling and and I could not get Optus WiFI calling to work on the SE. Set Wi-Fi Calling as Your Default Method Now you’ll never be denied by a weak signal again. The whole system is stuffed. Still, Wi-Fi Calling is not showing on Samsung S10, then you should follow some basic troubleshooting to fix Wi-Fi calling not working on Samsung S10. No signal, no problem. You’re covered with Wi-Fi Calling from participating carriers. For nbn™ Fibre to the Premise on IP POTS, use the Uni-V port. VoLTE to 3G: Tried everything and still can’t connect? Phone call to Philippines, wait for technical support team to ring from South Africa to register an issue that requires action. Note: The Wi-Fi Calling feature may not be available on all carriers or devices. Hi my wifi on my phone won't connect at all at home but was working last week. Now, restart the S10. @Nangenu @rubin_angela Not trying to let Telstra off the hook but be grateful your are not with iiNet. Voice calls will be carried seamlessly across from VoLTE to Wi-Fi Calling without any interruptions or drop-outs. Wi-Fi Calling provides basic voice calling capability on compatible devices when you’re connected to a supported Wi-Fi network. But despite it being a common feature on Android and iOS devices, many don't realize that it’s disabled by default. If you do not have LTE coverage or you do not have VoLTE enabled, the call will drop. The best part is you don’t need to do anything, you’ll be automatically connected to the strongest connection. Still, looking at the numbers, more mobile users are indeed enabling WiFi calling.So, if your organization embraces BYOD, you’re going to want to make sure your network is optimized for voice communications. From what I can tell most carriers that enable Wi-Fi calling use the same ports. 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